Get in touch
If you have a question about products, sizing, material choices, or an existing order, our customer support team is available to help. We aim to respond to general inquiries within two business days. For the fastest service regarding an order, please include your order number and the email used at checkout. We also welcome feedback on fit, care, and product ideas — real customer insights influence future collections. For press requests or partnership proposals, include a brief description of your inquiry and relevant timelines so we can route your request to the appropriate team. Tapok values transparent communication and pragmatic responses; when a request requires further investigation, we’ll provide clear next steps and expected timing. Our support workflow focuses on resolving issues efficiently while offering options like repair guidance or warranty evaluation where applicable.
Customer support
Email support and order help Monday to Friday, 9am–6pm ET. Typical response time: 48 hours.
Email usPhone & wholesale
For wholesale, partnership or urgent support call our office during business hours. We handle returns and warranty questions through support channels.
+1 (212) 555-0143Support & wholesale inquiries
Tapok accepts wholesale and partnership inquiries through our dedicated channels. For wholesale, include expected order volumes, timelines, and a brief introduction to your business. Private label and collaboration proposals should summarize goals, desired materials, and distribution plans. We offer flexible minimums for small-batch runs and can advise on cost-effective material choices that maintain product quality. When you reach out with a partnership request, our team provides an initial timeline and scope estimate, followed by a proposal that includes technical packs, lead times, and sample schedules. We strive to respond with clear next steps so partners can plan launches and inventory with confidence. For current retailers seeking replenishment or to request a product catalog, please include your reseller license or business details to expedite the process.