Privacy Policy
This Privacy Policy explains how Tapok Home collects, uses, discloses, and safeguards personal information when you visit our website or interact with our services. We respect your privacy and take reasonable steps to protect the personal data you provide. This document describes the categories of information we collect, the purposes for processing, legal bases for processing where applicable, cookie practices, data retention periods, security measures, and the rights you have regarding your personal information. If you have questions or wish to exercise your rights, the contact information at the end of this policy provides ways to reach our privacy team. Where regional laws apply, such as the European General Data Protection Regulation or state data protection laws, we aim to honor those rights and provide appropriate mechanisms for data access, correction, and deletion. Please review this policy periodically as we may update it to reflect operational changes. Material changes will be communicated through the website or direct notifications where required by law.
Contact for privacy
Tapok Home425 Broadway, Suite 300
New York, NY 10013, United States
[email protected]
+1 (212) 555-0143
Information we collect
We collect information you provide directly when you use our contact forms, place orders, subscribe to newsletters, or otherwise communicate with our team. This includes your name, email address, phone number, shipping and billing address, order details, and any other information you choose to provide in messages. We also collect technical and interaction data automatically when you visit our website. This includes your IP address, browser type, device identifiers, operating system, pages viewed, click interactions, referral pages, and timestamps. For purchases, we retain transaction records necessary to fulfill orders, process payments, and provide customer service. When you opt in for marketing, we store preferences and consent records. We do not intentionally collect sensitive personal data such as government identifiers, race, or health information. If you submit such data inadvertently, we will treat it with heightened protection and take steps to delete it upon request where permitted by law.
How we use information and legal basis
We use the information we collect to provide and improve our services, process orders, respond to inquiries, and communicate important updates. Processing purposes include order fulfillment, payment processing, delivery coordination, product support, fraud prevention, and legal compliance. We also use data for analytics to understand site performance and customer preferences so we can enhance product design and site usability. Where required, our legal bases for processing include performance of a contract when fulfilling orders, legitimate interests for fraud prevention and product improvement, and consent when we send marketing communications. You can withdraw consent for marketing at any time using unsubscribe links or by contacting us. For requests to stop other processing based on legitimate interests, please reach out and we will assess and respond according to applicable law. When personal data is necessary to meet contractual obligations, failure to provide it may prevent order fulfillment or access to certain services.
Cookies and tracking
Our website uses cookies and similar technologies to support essential site functionality and to enable optional analytics. Essential cookies are required for secure login, shopping cart functionality, and to remember user settings during a session. Optional analytics cookies are used to understand how visitors interact with the site so we can improve content and performance. We do not use cookies to serve personalized advertising on third-party sites. You may manage cookie preferences through the cookie consent control located on the site. If you decline analytics cookies, we will limit collection to strictly necessary technical cookies. Third-party service providers that assist with analytics may collect data under their own privacy policies. These providers are restricted from using collected data for unrelated purposes and are required to maintain appropriate safeguards. You can opt out of analytics where available using the cookie control or browser-level preferences, though disabling certain cookies may reduce site functionality.
Third parties and data sharing
We share personal information with third-party service providers that perform services on our behalf. Common categories include payment processors, shipping and fulfillment partners, analytics providers, and email service platforms. We require vendors to implement appropriate security measures and to use personal data only for the purposes specified in agreements. We may disclose information when required by law or to protect the safety, rights, or property of Tapok, our customers, or others. In cases of corporate transactions such as mergers, acquisitions, or asset sales, personal data may be transferred as part of the transaction subject to confidentiality obligations. Where we transfer data cross-border, we use mechanisms permitted by applicable law to ensure adequate protection, for example standard contractual clauses. We do not sell personal data to third parties for monetary consideration.
Data retention and security
We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Order and transaction records are retained for warranty and tax purposes subject to legal retention periods. We implement administrative, technical, and physical security measures that are appropriate to the risk of processing personal data. These measures include access controls, encryption for data in transit, and regular review of security practices. While we work to protect personal information, no system can be guaranteed completely secure. If a data incident affecting personal data occurs, we will take prompt steps to contain and investigate the incident and notify affected individuals and regulators as required by law. If you have concerns about security, please contact our privacy team at [email protected].
Your rights and choices
Depending on your location, you may have rights regarding the personal information we hold about you. Common rights include access, correction, deletion, restriction of processing, objection to processing, and data portability. For marketing communications, you can opt out at any time. To exercise your rights, contact [email protected] or use the contact details listed at the top of this page. We will verify requests as required to protect your privacy. When we refuse a request, we will provide a reason and explain any available recourse. For residents of certain jurisdictions, additional mechanisms such as supervisory authority complaints or designated points of contact may apply. We will handle verified requests within the timeframes required by applicable law and will provide information about any necessary exemptions or limits that apply.
Updates to this policy
We may update this Privacy Policy to reflect changes in our practices or for legal compliance. When material changes occur, we will provide notice via the website or direct communication where appropriate. The date at the top of this policy indicates the most recent revision. Continued use of our website after changes indicates acceptance of the updated policy. For questions about updates or the handling of personal data, contact our privacy team at [email protected] or by mail at the address listed in the contact section.