Terms of Service
Welcome to Tapok. These Terms of Service govern your use of tapokhome.com and related services. By accessing or using our website, ordering products, or communicating with our team, you accept these terms. If you do not agree, please do not use the site. These terms include sections on ordering and payment, shipping and returns, warranties, intellectual property, limitation of liability, and dispute resolution. We may update these terms occasionally to reflect changes in our business or legal requirements. Material updates will be posted on this page with the revised effective date. It is recommended that users review terms periodically. If you have questions about these terms or want additional clarification, contact us at [email protected] or +1 (212) 555-0143.
Quick facts
- Orders are subject to acceptance and availability.
- Payment must be authorized before shipping.
- Warranty applies to manufacturing defects.
- Contact: [email protected]
Ordering, payment, and contract formation
When you place an order, you are making an offer to purchase goods. Orders are subject to acceptance by Tapok, and we reserve the right to refuse or cancel orders for any reason, including supply limitations or suspected fraud. Acceptance occurs when we confirm the order and process payment. Prices shown on the site include the amounts stated at checkout and may include taxes where applicable. Payment methods accepted are listed during checkout; payments must be authorized and cleared before we ship goods. You are responsible for providing accurate contact and shipping information. If an error is found after submitting an order, contact support immediately to attempt correction. Orders may be subject to verification checks, and fulfillment may be delayed pending verification. For custom or wholesale orders, specific contract terms may be outlined in separate agreements and will supersede these general terms where explicitly stated.
Shipping, delivery, and returns
Shipping timelines, carriers, and rates are presented at checkout and may vary by destination. Tapok will make reasonable efforts to deliver within estimated timeframes but is not responsible for carrier delays. Risk of loss passes to you on delivery to the carrier for shipments. If items arrive damaged, notify our support team within 7 days and retain packaging for inspection. Our returns policy covers unworn, unwashed items returned within the timeframe specified on the returns page. Certain items may be final sale; these are clearly indicated. For defective products, we evaluate warranty claims on a case-by-case basis. Approved returns will be refunded to the original payment method minus applicable shipping fees unless otherwise stated. For wholesale orders or custom production, return and shipping terms are set by the agreed contract. For detailed instructions, consult the Returns and Warranty information linked on the site or contact support at [email protected].
Warranty, limitation of liability, and disclaimers
Tapok warrants products against manufacturing defects under normal use for the warranty period indicated in the product documentation. The warranty does not cover damage due to misuse, accidents, improper care, or normal wear. To the fullest extent permitted by law, Tapok's liability for any claim arising from the use of our products or services is limited to the purchase price of the product in question. We exclude liability for indirect, incidental, consequential, or punitive damages where permitted. No advice or information given by Tapok or its representatives creates any additional warranty. Some jurisdictions do not allow certain limitations of liability, so local consumer rights may apply. If applicable consumer protection laws grant you rights that cannot be limited, those rights will apply in addition to these terms.
Intellectual property and permitted use
All content on this website, including text, images, logos, design elements, and product descriptions, is protected by intellectual property rights owned or licensed by Tapok. You may view and download content for personal, non-commercial use only. Any unauthorized use, reproduction, distribution, or modification is prohibited. If you wish to use our trademarks or copyrighted material for commercial purposes, request permission by contacting [email protected]. Submitted content such as product reviews or feedback grants Tapok a non-exclusive, royalty-free license to use and display such content in connection with the site and marketing materials. We respect third-party intellectual property; if you believe your rights have been infringed, follow the notice procedure described in our DMCA and legal contact pages.
Governing law and dispute resolution
These terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. For disputes that cannot be resolved amicably through support channels, parties agree to submit to the exclusive jurisdiction of courts located in New York County, New York, unless another jurisdiction is required by mandatory consumer protections. For customers in regions with alternative dispute resolution mechanisms or mandatory consumer rights, those provisions shall apply where required by law. Tapok encourages you to contact support to address concerns prior to initiating formal proceedings. Where binding arbitration is permitted and agreed, arbitration will be final and binding subject to applicable rules and exceptions in local law.
Changes, notices, and contact
Tapok may update these terms occasionally. We will post the revised terms on this page with an updated effective date. Notices to you may be sent by email or posted on the site. For questions about these terms, order issues, or to request additional contract terms for wholesale or custom projects, contact us at [email protected] or by phone at +1 (212) 555-0143. Our business address for formal notices is 425 Broadway, Suite 300, New York, NY 10013, United States. For privacy-specific inquiries, see our Privacy Policy at /privacy/.